Professionalism You Can Rely On

Code of Conduct for Maloney’s Mowing LLC

Effective Date: December 2024

 

At Maloney’s Mowing LLC, we are committed to professionalism, respect, and excellence in all our interactions. This Code of Conduct outlines the principles that guide our team to ensure a positive experience for our customers and uphold the integrity of our business.

1. Our Commitment to Customers

1.1 Respect and Courtesy:
Every customer deserves to be treated with dignity and respect. Our team is committed to maintaining polite and professional communication at all times.

1.2 Transparency:
We are honest and upfront about pricing, timelines, and any challenges that may arise during service.

1.3 Quality Workmanship:
We take pride in delivering high-quality results tailored to meet the unique needs of every customer.

2. Professional Conduct Standards

2.1 Appearance:
Our team members will arrive on-site in clean, professional attire, adhering to safety standards and company guidelines.

2.2 Timeliness:
We value your time and strive to arrive promptly and complete services within the agreed-upon schedule.

2.3 Accountability:
All employees and contractors are responsible for their actions and maintaining the highest standards of conduct.

3. Workplace Safety

3.1 Adherence to OSHA Standards:
We follow Occupational Safety and Health Administration (OSHA) guidelines to ensure a safe environment for both customers and employees.

3.2 Safe Equipment Usage:
Our team is trained to use all equipment properly and responsibly to minimize risks.

3.3 Hazard Reporting:
Employees are required to report any potential hazards or unsafe conditions immediately.

4. Customer Privacy

4.1 Respect for Property:
Our team will treat your property with the utmost care and ensure the workspace is left clean and orderly after service completion.

4.2 Confidentiality:
We respect your privacy and handle all personal information in compliance with our Privacy Policy.

5. Handling Complaints

5.1 Listening to Concerns:
We encourage customers to share feedback and will address any concerns promptly and respectfully.

5.2 Resolution Process:
Issues will be resolved in accordance with our Terms of Service and company policies to ensure fairness.

6. Enforcement

6.1 Internal Accountability:
Employees who violate this Code of Conduct will be subject to disciplinary action, including retraining, suspension, or termination, as outlined in the Employee Handbook.

6.2 Customer Feedback:
We welcome feedback to help us maintain and improve our high standards.

7. Contact Information

For questions or concerns about this Code of Conduct, please contact:

• Email: coty@maloneysmowing.com

• Phone: 620-291-4683